Desktop has virus warning

If you clicked an ad in a pop-up on a free streaming site, you may want to scan your computer for viruses and malware. We put together a guide on how to remove malware. If you're on a Windows computer, follow these instructions to remove any malware that may be causing the pop-up to appear.

If you're on a Mac, follow these instructions to remove any malware that may be causing the pop-up to appear. We have more information about these "tech support" scams malware in our Knowledge Base. If you're seeing this on a free streaming site, keep in mind that these types of websites are notorious for serving malware and opening pop-ups and "pop-unders" along with free TV and movie programming.

It says call support but they aren't picking up the phone. I've tried the website but it doesn't give me any ways of contacting Microsoft technical support. Please help! It Also says don't shutdown or restart the computer. Please help. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. The message is not addressed to a specified recipient, instead it is addressed to the 'account holder' or uses another generic title. If your computer has been infected, it may dramatically slow down. Other signs that your computer has been infected include new desktop icons, new wallpaper or your default homepage is redirected to another site.

Don't even click on the cross to delete the pop-up alert as this may result in getting more pop-ups. Use reputable pop-up blocker software to avoid pop-ups on your computer. Keep your computer updated with the latest anti-virus and anti-spy ware software. Also use a good firewall. NEVER open email attachments unless you can verify the sender and you trust them. NEVER click on the links in spam email. NEVER rely on the contact details provided in a pop-up message.

Instead, find your anti-virus vendor's contact details through an internet search. Avoid questionable websites.